Mikado, the Krasnoyarsk chain of bars, has selected the Tillypad XL hospitality management system for its facilities.The Mikado chain includes two sushi bars and a karaoke bar with European cuisine. The first two bars, located in the largest shopping malls in the city, have an interesting feature: all the sushi and rolls are sold individually. This original sales format clearly appeals to Krasnoyarsk citizens, who are happy to create their own combinations of their favorite Japanese dishes, according to their own personal tastes. The third element - a karaoke bar - is also popular due to the high-quality equipment, a large selection of songs and excellent service.The owners of Mikado were looking for a modern system with the widest range of functions, which will also help them to realize innovative marketing and technological ideas. They therefore chose Tillypad XL, which was installed by the specialists of the MM Regioni company.Given the high popularity of sushi bars, it was necessary to provide the fastest service for customers. The Tillypad XL system made this possible by fine-tuning the interface in accordance with the needs and wishes of staff. For instance, the menu area was expanded on the ePOS in order to accommodate more items from an extensive list of dishes. In addition, "hot keys" were created for the most popular options and functions. As a result, in these early days of working with the new system, Mikado’s employees have already noted that the use of Tillypad XL significantly reduces ordering time.Mikado’s managers also evaluated the benefits of working with Tillypad XL. For example, the system supports complex a loyalty program, which includes a discount system and the bonuses that visitors can use to pay for their order. For the benefit of regular customers, executives also plan to introduce a card activation system through Tillypad XL, via sms messages.It is very easy for managing staff to work with all the facilities located in the central office, with remote access to all relevant information. The owners always have their fingers on the pulse of the chain via automatic reports. They also receive daily reports via sms messages, with a breakdown of the sales by type of payment, and total revenue.Sergey Stepanov, brand manager of the Mikado chain, observes: “The Tillypad XL hospitality system gives us the opportunity to effectively control all our institutions and introduce them to new items of interest. We also plan to use an electronic ‘song menu’ on the handheld units in the karaoke bar. The waiter will give a visitor a tablet with which the visitor can easily choose songs from a huge list of tracks available in our karaoke bar. This order will automatically add the cost of the song to the customer’s account. Thus, we can effectively control the number of songs performed by the guest, and reduce the level of abuse of staff. That is why we have chosen the Tillypad XL hospitality management system - it not only takes into account the standard needs of restaurateurs, but also offers opportunities for new solutions”.
Mikado meets Tillypad XL