HOSPITALITY, ENTERTAINMENT AND CATERING INDUSTRY AUTOMATION
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Kazakhstan: Tillypad XL in the restaurant chain ARKA
Mehanka biznesa has deployed the Tillypad XL restaurant management suite in the chain of restaurants ARKA in Kazakhstan.The first ARKA restaurant opened in 1999. Since then, all its restaurants have appeared in many cities in Kazakhstan and have always been successful. The reasons for this success are the great and diverse cuisine, exquisite interior and attractice shows. The chain includes restaurants of all types: from outdoor cafes to an all-in-one entertainment centre comprising a hotel, a restaurant, pool and a disco club.Considering the necessity of the centralised and fast control over all sites of the chain, the ARKA management decided to deploy Tillypad XL. There were two additional conditions. First, the customer required that the existing equipment should be used that had worked with the previous software. Second, Tillypad XL was to be deployed for one night, so that all the restaurant were ready to work in the morning. Mehanka biznesa managed to put this project into practice with all the requirements fulfilled.The ARKA managers got the opportunity to control all restaurants remotely and make any changes. The central office may change the menu, get feedback from restaurants, control stock on-hand and collect all the necessary information for each restaurant. Besides, Tillypad XL allowed to configure access to the system for the front office and back office staff members according to the complicated hierarchy of the ARKA chain.Nurlan Ismagulov, the IT-director of ARKA, says: "Deploying Tillypad XL in ARKA has increased performance of our back office and the chain as a whole. Managers take advantage of the real-time control over all the restaurants of the chain, and can even how busy each restaurant is. The user-friendly and intuitive interface of Tillypad XL makes the work and training of the front office staff easier, which is crucial for our business".
Mehanika biznesa has been Tillypad's partner since the first year of its existence — 2009. The company specialises in deploying and support of the restaurant management software Tillypad XL.For more than 16 years, Tillypad has been among the leading software houses developing hospitality management solutions. Over 7000 restaurants entrust their business to Tillypad XL in Europe, Russia and the CIS countries, where the company is represented by a network of more than 80 dealers.