Octell is a communication platform for automating contact centres of large and medium businesses. This technological solution ensures business processes integration, a comprehensive customer service quality control and cost optimisation.
The system automatically provides prompts (operator scripts) with hints, entry fields, and history. All entered data go through intellectual processing and generate a conversation roadmap keeping the conversation on track.
Asynchronous processes in Oktell allow the user at any time to request, receive, and process information from the systems (data bus). Data processing algorithms can contain SQL queries for a local or external database, requests for other web systems, as well as internal processes initiation.